What I Love Lucy, Cheers and Modern Family Tell us About Communicating with Younger Employees

http://www.smartbrief.com/original/2015/02/what-i-love-lucy-cheers-and-modern-family-tell-us-about-communicating I Love Lucy, Cheers and Modern Family are three of the most popular sitcoms in television history, but beyond giving multiple generations a lot to laugh about, these shows tell us something critical about our attention spans and communicating in today’s workplace. While watching Modern Family’s Mitch and Cam, Phil and Claire and company

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The Sunk Cost Theory

http://www.skipprichard.com/when-should-leaders-walk-away/ The supersonic Concorde jet’s tragic crash in 2000 and retirement in 2003 was the end of a troubled history for the aircraft. Plagued by design and development cost over-runs, the British and French governments that jointly developed the Concorde also knew that the plane wouldn’t be an economically viable business, yet they pressed on

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The Leadership Lessons from the struggles of the Secret Service Agency – an interview with author and journalist Ronald Kessler

http://www.smartbrief.com/original/2015/04/leadership-lessons-secret-services-struggles-interview-author-and The continued struggles of the Secret Service Agency are a series of failures and performance lapses that have gone on for several years. One person, however, was warning of the decline of the agency well before the Salahi’s crashed a State dinner in 2009; well before the 2012 prostitute scandal in Colombia; before a

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A Different Take on the Effects of Power and Hierarchy When Responding to Warnings

http://www.smartbrief.com/original/2015/01/rethinking-effects-power-and-hierarchy-when-responding-warnings If someone were taking inappropriate or illegal actions in your organization, you, as a business leader, would hope that another employee who was aware of these actions would report the matter. You strive to set up an organization in which reporting a concern could be done without fear of retaliation. But what if an

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The Vulnerability of Senior Management in Ignoring Warnings and The Power of Perception – The Harry Markopolos Story

http://www.smartbrief.com/original/2015/02/harry-markopolos-and-vulnerability-senior-management-ignoring-warnings It’s been six years since the discovery of Bernie Madoff’s ponzi scheme, but it’s been over 15 years since Harry Markopolos began warning the SEC about it. Why didn’t the SEC listen or investigate Markopolos’ warnings thoroughly until it was too late? Is it possible that the perception of Markopolos and his analytical personality

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The Normalization of Deviance: When saying “We’ve never had problems before” becomes a problem

http://www.smartbrief.com/original/2014/10/normalization-deviance-when-saying-weve-never-had-problems-becomes The hours ticked down to launch time, and Roger Boisjoly had the weight of the world on his shoulders. It was January of 1986, and the highly respected Morton Thiokol rocket engineer and thermodynamicist was pleading with his supervisors and NASA to postpone the launch of the Space Shuttle Challenger on that unusually cold

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